DITO Number Portability: How to Switch to DITO Without Changing Your Mobile Number

DITO Number Portability makes it possible to switch from your current mobile network to DITO Telecommunity without giving up the mobile number you already use. Instead of informing everyone about a new number, you can port your existing number to DITO and continue using it after the transfer is completed.

Mobile Number Portability (MNP) is available in the Philippines under Republic Act No. 11202, or the Mobile Number Portability Act. DITO states that switching to its network through MNP is free of charge, and eligible customers can transfer a prepaid or postpaid mobile number while keeping the same number.

If you are searching for how to switch to DITO without changing your number, DITO MNP requirements, DITO USC requirements, or how to port a mobile number to DITO, this guide explains the process, eligibility requirements, documents, waiting period, and what to expect during the transfer.

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What Is DITO Number Portability?

DITO Number Portability is the process of transferring your existing mobile number from another network to DITO while keeping the same number.

For example, if you currently use a mobile number with another Philippine telecommunications provider, you do not necessarily need to purchase a completely new number when moving to DITO. Through MNP, your existing number can be transferred to DITO, subject to the required eligibility checks.

DITO describes MNP as a service that allows customers to keep their mobile number when switching networks or changing between prepaid and postpaid subscriptions, free of charge.

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Why Switch to DITO Without Changing Your Number?

Keeping your existing number can make the transition considerably easier. You do not have to update your contact information with everyone you know or change the number associated with services that use your mobile number.

For eligible subscribers, DITO Number Portability can help you:

• Keep your existing mobile number.
• Switch from your current network to DITO.
• Avoid a separate porting fee.
• Move between eligible prepaid and postpaid arrangements where supported.
• Continue using a familiar mobile number after the porting process is completed.

DITO MNP Requirements

Before applying for DITO Mobile Number Portability, check that your number meets DITO’s eligibility conditions. According to DITO, the mobile number must be active and should not have an outstanding financial obligation with the current provider. It must also not be locked to another provider, included in a prohibited bundle, or subject to certain legal or fraud-related restrictions.

The main requirements include:

• An active mobile number with your current provider.
• No outstanding financial obligation or unpaid bill with your current provider.
• No other porting request within the previous 60 days.
• Your mobile number must not be locked to a mobile service provider.
• Your number must not be part of a product or service bundle that prevents porting.
• Your number must not be prohibited from porting by a court of law or applicable regulations.
• You must not have been blacklisted by a mobile service provider for fraudulent activities.
• A 9-digit Unique Subscriber Code (USC) from your current provider.
• One valid government-issued ID.
• A DITO-compatible phone.
• You must be within DITO coverage areas.

What Is the Unique Subscriber Code (USC)?

The Unique Subscriber Code (USC) is a 9-digit code issued by your current mobile network provider. You need this code to begin the MNP process and transfer your number to DITO.

One important detail is that the USC is not valid indefinitely. DITO states that the USC is valid for 15 days after issuance. If your USC expires before you complete the application, you will need to request a new one from your current provider.

What ID Do You Need for DITO MNP?

For a DITO MNP application, you need one valid government-issued ID. DITO lists the government-issued ID together with your valid USC among the requirements for porting your number.

Before visiting a store, make sure the identification document you plan to use is valid and that the personal information you provide during the application is accurate.

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How to Get Your USC for DITO Number Portability

The first practical step is obtaining your Unique Subscriber Code from your current mobile network.

Contact your existing provider and request the USC required for mobile number portability. DITO’s current information provides specific USC request methods for different providers. For example, DITO states that customers porting out from Globe can text USC to 5050 and follow the instructions, while customers porting out from Smart should visit a Smart Store.

Because provider procedures can change, check your current network’s official MNP instructions when requesting the code.

How to Port Your Number to DITO

Once you have confirmed that you are eligible and have obtained your USC, you can proceed with the DITO port-in application.

DITO currently provides MNP application options through DITO Experience Stores and the DITO App.

Option 1: DITO Number Portability at a DITO Experience Store

For customers who prefer face-to-face assistance, visiting a DITO Experience Store is a straightforward option.

Follow these steps:

1. Request your USC from your current mobile network provider.
2. Visit a DITO Experience Store and request to apply for Mobile Number Portability.
3. Bring one valid government-issued ID and your valid USC.
4. Submit your MNP application to the DITO store specialist.
5. DITO will verify your eligibility and the completeness of your requirements.
6. Once the application is accepted, DITO will provide a SIM for the porting process.
7. Wait for the porting and SIM activation process to be completed.
8. Follow the onboarding and activation instructions provided by DITO.

DITO’s store locator can help you find an Experience Store in your area.

Option 2: Apply for DITO MNP Through the DITO App

DITO also provides an online application route through its app.

The current DITO process includes:

1. Open the DITO App.
2. Select “Switch DITO with your old number.”
3. Enter the required application information.
4. Confirm your SIM delivery details and settle the applicable delivery fee.
5. Wait for the DITO SIM and DITO Bonus SIM to arrive.
6. After receiving the SIM, open the DITO App and select “Order Received, start the porting process.”
7. Indicate or scan the barcode to validate the correct ICCID.
8. Wait for confirmation that the MNP application has been submitted for validation.
9. Once the porting process is completed, follow the onboarding email and SIM activation instructions.

DITO says SIM delivery for app-based MNP applications takes approximately 2 to 5 business days. The activation process after the MNP application is confirmed takes approximately 24 to 48 hours.

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How Long Does DITO Number Portability Take?

The time required for DITO number portability depends on how you submit your application.

For applications made through a DITO Experience Store, DITO says the SIM activation process takes approximately 24 to 48 hours after the port-in application is processed. There may be a short service interruption during the transfer, although DITO states that this interruption should not last more than four hours.

For applications made through the DITO App, DITO states that SIM delivery generally takes 2 to 5 business days, followed by the porting and activation process. The activation process takes approximately 24 to 48 hours after the application is received and confirmed.

Will My Mobile Service Stop During Porting?

A temporary interruption can occur while your number is being transferred and the DITO SIM is activated.

DITO advises that customers may be unable to make calls, send texts, or use mobile data during part of this period. The company states that the interruption should not exceed four hours. For eligible port-in applications, DITO provides a Bonus SIM that can be used for calls, texts, and data during the potential downtime.

This is worth planning for if your mobile number is important for work, banking, authentication codes, or other time-sensitive services.

Can You Keep Your Number When Switching From Prepaid to Postpaid?

MNP allows customers to switch networks while retaining their existing number, including eligible movements between prepaid and postpaid subscriptions. However, the specific subscription options available depend on the provider and current product availability.

DITO confirms that customers can transfer a prepaid or postpaid number to DITO. For a postpaid number being transferred to DITO, any outstanding balance with the existing provider must first be settled. DITO’s current information also states that a number ported from postpaid is activated as prepaid for the time being, with postpaid conversion options subject to DITO’s availability.

Common Reasons a DITO MNP Application May Not Qualify

Not every mobile number is immediately eligible for porting. Checking the common eligibility issues before applying can help avoid unnecessary delays.

Outstanding Bills

If your current account has an unpaid balance or other outstanding financial obligation, settle it before requesting the transfer. DITO specifically lists outstanding financial obligations as an MNP eligibility restriction.

Recent Porting Request

DITO requires a waiting period between porting requests. Its current guidance states that customers can reapply for porting to another network after 60 days from activation of the ported number.

Expired USC

A USC is valid for only 15 days. If you wait too long to use it, you will need to request another USC from your current provider.

Locked or Bundled Number

A mobile number that is locked to a provider or included in a product or service bundle may not qualify for porting. DITO lists these conditions among its eligibility requirements.

Incompatible Device

Your phone also needs to be compatible with DITO’s network requirements. DITO advises customers to have a DITO-compatible phone and to be within DITO coverage areas before switching.

What to Prepare Before You Start DITO MNP

A few minutes of preparation can make the DITO number portability process easier.

Before applying, have these ready:

• Your active mobile number.
• Your 9-digit USC.
• One valid government-issued ID.
• A DITO-compatible phone.
• Confirmation that your current account has no unpaid balance.
• Confirmation that your number is not locked or tied to a restricted bundle.
• Access to DITO coverage where you intend to use the service.
• A backup way to communicate during the possible service interruption.

Also check the expiry date of your USC. Requesting the code too early and then delaying the port-in application could mean having to request another one.

What Happens to Your Old SIM?

When your mobile number is successfully ported to DITO, your existing number is activated on the DITO SIM provided for the porting process.

The important point is that the number stays the same while the network changes. You will use the DITO SIM after the transfer rather than continuing to use the old SIM for the ported number.

For app-based applications, DITO provides instructions for validating the SIM’s ICCID after the SIM is delivered before the porting process continues.

Is DITO Number Portability Free?

Yes. DITO states that customers are not charged for switching network providers through MNP. The service is offered in compliance with the Philippine Mobile Number Portability Act, Republic Act No. 11202.

For app-based applications, however, DITO’s current instructions mention settling a SIM delivery fee when confirming delivery details. This is separate from a porting fee.

Frequently Asked Questions About DITO Number Portability

Can I switch to DITO and keep my existing mobile number?

Yes. This is the primary purpose of Mobile Number Portability. Eligible subscribers can transfer their existing mobile number to DITO instead of receiving a completely new number.

How do I switch to DITO without changing my number?

First, request a USC from your current provider. Then apply for MNP through a DITO Experience Store or the DITO App, submit the required information and valid ID, and complete the porting and activation process.

How much does it cost to port my number to DITO?

DITO states that MNP itself is free of charge. If you use the DITO App, its current process includes a delivery fee for the SIM.

How long is the DITO USC valid?

The USC issued by your current provider is valid for 15 days. If it expires, you need to request a new USC.

Can I port a prepaid number to DITO?

Yes. DITO allows eligible prepaid numbers to be transferred through MNP.

Can I port a postpaid number to DITO?

Yes, an eligible postpaid number can be transferred to DITO. Any outstanding balance with the current provider must be settled first.

Can I apply for DITO MNP online?

Yes. DITO currently provides an MNP application process through the DITO App, in addition to applications at DITO Experience Stores.

Can I apply for MNP again if my request is rejected?

DITO states that you can reapply after the reason for the rejected port request has been settled with your current carrier, subject to the applicable eligibility requirements.

Can I cancel my DITO MNP request?

DITO’s current FAQ states that customers may request cancellation through the DITO Hotline at 185. However, DITO also notes on its MNP page that once a port request is initiated, it may not currently be possible to withdraw it through the standard process. For this reason, confirm your request details before submitting and contact DITO directly if you need to cancel.

DITO Number Portability: A Simpler Way to Change Networks

Switching mobile networks no longer necessarily means abandoning the number people already know. With DITO Number Portability, eligible subscribers can move their existing mobile number to DITO while retaining that number.

The key is to prepare before starting: keep your account with the current provider in good standing, obtain a valid 9-digit USC, prepare one valid government-issued ID, check device compatibility and coverage, and choose whether to apply through a DITO Experience Store or the DITO App.

If keeping your existing number is important, MNP gives you a practical way to change networks without the inconvenience of announcing a completely new mobile number to your contacts, businesses, and services.